Terms of service
These terms of service ("Agreement") set forth the general terms of service of your use of expatplanet.net (“Website”) and any of its related services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Expat Planet ("Expat Planet, "we", "us" or "our"). By accessing and using the website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Expat Planet even though it is electronic and is not physically signed by you, and it governs your use of the website and Services.
If you do not agree with all of these Terms of Service, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms of Service for future reference.
1. Information About Us
Expat Planet is an online platform that helps, supports and guides expats on their journey in countries where English is not widely used. We gather English-speaking services under one roof to help expats build their new lives in new countries easily. We are starting in Spain for now but soon will be offering our services in other countries (Services). These are the terms on which we provide our services to you. By using our Services, you agree to be bound by these Terms of Service.
2. Accounts and Membership
Certain parts of Our Site may require an Account in order to access them. You may not create an Account if you are under 18 years of age. If you are under 18 years of age and wish to use the parts of Our Site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision. When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
If you create an account on our website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
3. Licence to use the website
- (a) view pages from our website in a web browser;
- (b) download pages from our website for caching in a web browser;
- (c) print pages from our website;
- (d) stream audio and video files from our website; and
- (e) use our website services by means of a web browser,
Except as expressly permitted by the provisions of these terms of service, you must not download any material from our website or save any such material to your computer. You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
Except as expressly permitted by these terms of service, you must not edit or otherwise modify any material on our website.
Unless you own or control the relevant rights in the material, you must not:
- (a) republish material from our website (including republication on another website);
- (b) sell, rent or sub-license material from our website;
- (c) show any material from our website in public;
- (d) exploit material from our website for a commercial purpose; or
- (e) redistribute material from our website.
Notwithstanding, you may redistribute our newsletter in print and electronic form to any person.
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. English-Speaking Services and Listing
We are excited to be able to offer you the opportunity to upload your information such as Phone number, address, opening hours, business overview, services you provide, webpage, social media links and email. Please follow the instructions within Your Account as to how to do this. Once your information is uploaded to our website, you are entirely responsible for the Services listed by you. This includes ensuring you have sufficient permission to list your Services on the website. We have no involvement in your listing and cannot and will not take any responsibility or be liable to you for Your Listing.
Whenever you make use of a feature that allows you to upload Your Listing to our website, or make contact with other users of the website, you warrant and represent that Your Listing complies with our terms and conditions. Because you are entirely responsible for Your Listing, you agree to bear any loss or damage (and repay a sum to us in respect of that) that we suffer which arises in connection with Your Listing failing to, or being alleged to fail to, comply with our terms and conditions. We operate a “takedown” process with respect to all listings on our website (including Your Listing) if we consider it does not comply with our terms and conditions. This means that we can remove any of Your Listings at any time from the Expat Planet platform and Your Account without any liability to you.
We will not own Your Listing, but in uploading Your Listing to the Expat Planet website, you hereby grant us and other users of our Website an irrevocable, perpetual, non-exclusive, royalty-free, transferable, sub-licensable licence to use, copy, modify, change, edit, amend, store, display, reproduce and distribute Your Listing (whether electronically or in any other media now known or that is subsequently developed) on a worldwide basis in connection with:
- our operation and administration of Expat Planet services;
You may delete Your Listing from Your Account at any time. Please follow the directions in Your Account on how to do so. When you delete Your Listing it will no longer be available to view via Your Account, although for technical reasons we may retain copies of Your Listing or certain information or data in relation to it.
We reserve the right to terminate any Listing that is in breach of our terms and conditions and remove any Listing at our reasonable discretion.
5. Expat User Content
Users looking for services on our platform will need to create a profile and search for a business they need. We do not own any data, information or material (collectively, "Content") that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.
6. Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over an SSL-secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection.
You can pay with any Visa, MasterCard, Maestro, Stripe, American Express or Visa Delta card, or via PayPal. The payment on our website will be made in € (Euros). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which holders of international credit cards will be liable to pay.
7. Accuracy of information
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel payment for services if any information on the Website or Services is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information on the Website, without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website should be taken to indicate that all information on the Website or Services has been modified or updated.
8. Third-party services
The Site may contain links to websites operated by third parties. We do not have any influence or control over any such third-party websites. We are not responsible for and do not endorse any third-party websites or their availability or content.
If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms of service of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such services. You irrevocably waive any claim against Expat Planet with respect to such other services. Expat Planet is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Expat Planet to disclose your data as necessary to facilitate the use or enablement of such other services.
We are not responsible for the content residing on our website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain an appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
We may feature advertising on Our Site. We are not responsible for the content of any advertising on Our Site. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.
11. Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
12. Intellectual property rights
Our website and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Expat Planet and its licensors. The website and services we provide are protected by copyright, trademark, and other laws of Spain. Our trademarks may not be used in connection with any product or service without the prior written consent of Expat Planet.
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Expat Planet or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Expat Planet. All trademarks, service marks, graphics and logos used in connection with the website and Services, are trademarks or registered trademarks of Expat Planet or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the website, and Services grants you no right or license to reproduce or otherwise use any of Expat Planet or third-party trademarks.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you.
You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions
14. Disclaimer of warranty
We do not represent or warrant that the website will be error-free, uninterrupted, free from third-party attacks or otherwise available at all times to meet your requirements.
THIS SERVICE IS PROVIDED ON AN "AS IS" BASIS. EXPAT PLANET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, THAT THE INFORMATION, LISTINGS, MATERIALS, OR SERVICES MADE AVAILABLE TO YOU THROUGH THE WEBSITE WILL BE AS REPRESENTED BY BUSINESSES, FIT FOR A PARTICULAR PURPOSE OR USE, AVAILABLE AT THE TIME OF LISTING, COMPLIANT WITH APPLICABLE REGULATIONS, FREE FROM INTELLECTUAL PROPERTY INFRINGEMENT, OR THAT BUSINESSES AND USERS WILL PERFORM AS THEY HAVE AGREED.
Businesses that provide English services listed, available for expats through the Expat Planet website shall be bound by our terms and conditions in addition to their own. Any representations and/or warranties regarding their facilities shall be solely binding upon them.
Where a dispute arises between, or out of Users and Businesses on the website, each party expressly agrees to waive any subsidiary or recourse claims against Expat Planet and further agrees to hold Expat Planet harmless from any claims that may be in any way connected with such dispute.
15. Limitation of liability
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, EXPAT PLANET EXCLUDES LIABILITY FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF BUSINESS LOSS OF DATA AND ANY CONSEQUENTIAL LOSS, CLAIMS OR REMEDIES IN TORT, WHETHER OR NOT ARISING FROM ITS NEGLIGENCE.
To the maximum extent permitted by applicable law, the aggregate liability of Expat Planet and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount or any amounts actually paid in cash by you to Expat Planet for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.
Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.
You agree to indemnify and hold Expat Planet and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Listing, your use of the Website and Services or any willful misconduct on your part.
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
18. Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Spanish law and any applicable laws of Spain and (to the extent it has sufficient matter jurisdiction) of the federal courts in Spain with respect to any legal action or proceeding arising out of or relating to these Terms without regard to its rules on conflicts or choice of law and, to the extent applicable, the Spanish laws. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in the Spain, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. For contractual purposes, you
- (a) consent to receive communications from Expat Planet in an electronic form; and
- (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Expat Planet provides to you electronically satisfy any legal obligation that such communications would satisfy if it were in hard copywriting.
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing firstname.lastname@example.org.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means
21. Changes and amendments
We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. Both Users of our website/App and Us shall comply with all requirements of the Data Protection Legislation.
23. Review and Business Publishing
We retain the authority to exercise discretion when it comes to approving or publishing reviews and business listings on our website. Our decisions in this regard are final and do not necessitate explanation or justification.
1. Review Submission:
a. Review Evaluation: All reviews submitted are subject to evaluation for compliance with our content guidelines and appropriateness. We reserve the right to decline publication of reviews that contain offensive language, hate speech, false information, personal attacks, or those that are unrelated to the subject matter.
2. Business Listing:
a. Business Verification: Business listings undergo a verification process. We may decline or remove listings for unverified or non-compliant businesses or those engaged in unethical or illegal activities.
3. Unappealable Decisions:
We do not commit to providing explanations for decisions to decline or remove content, and such decisions remain unappealable.
4. Reporting Violations:
Users are encouraged to report content they believe violates our terms and conditions to our customer support team for further review.
By utilizing our website, users agree to adhere to these terms and conditions, recognizing our discretionary authority in the publication of reviews and business listings as described herein. We emphasize responsible and respectful contributions to our platform for the benefit of all users.
24. Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the website.
25. Contacting us
If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form on our website or by email: email@example.com.
26. Refund policy
See Refund policy
This document was last updated on November 14, 2022